Returns & Warranty
When you can return something, and how.
We want you to be satisfied with what you buy. This policy explains when you can return an item and how to do it.
Change of mind
Consumers may return an unopened, unused item in its original sealed packaging within 7 days of delivery for a refund, less any direct delivery cost incurred. Items must be complete, with all accessories, manuals and the manufacturer's packaging intact.
Software, licences, subscriptions and digital activation keys cannot be returned once issued or activated, because they cannot be resold.
Items that arrive faulty or incorrect
If an item arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery. We will arrange collection at our cost and provide a replacement or a full refund, at your choice.
Faults appearing later
After that period, faults are handled under the manufacturer's warranty. Contact us and we will help you raise the claim and, where the manufacturer's process allows, handle it on your behalf.
How to start a return
- Email sales@bizgram.com or WhatsApp +65 8777 6955 with your order number.
- Tell us which item and what the problem is. A photograph helps for damage.
- We will confirm the return and tell you how to send it back or arrange collection.
Refunds
Refunds are made to the original payment method within 14 days of us receiving and inspecting the returned item.
Business purchases
The change-of-mind return above is offered to consumers. Business purchases are governed by our standard trading terms; faulty and incorrect-item returns still apply.
Contact
Bizgram Asia Pte Ltd
#05-50, 1 Rochor Canal Road, Sim Lim Square, Singapore 188504
Tel +65 6334 6455 · sales@bizgram.com